Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Envision deploying a super agent at each customer interaction point to manage routine tasks, allowing your focus to remain on enhancing customer experiences. By automating customer service duties, you can provide 24/7 responses to your clientele without raising operational expenses. Integrating an additional agent at every customer channel can streamline simple inquiries, freeing up your team to tackle more complex challenges. Testimonials from our customers indicate that the Knovvu Virtual Agent can typically save around 5 full-time equivalent agent costs. With our proprietary Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent accurately discerns customer intent and replies independently of live agents. Thanks to our leading-edge speech recognition accuracy, the Knovvu Virtual Agent efficiently handles basic tasks, enhances self-service options, and reduces costs associated with customer service operations. Moreover, this innovative approach not only optimizes resource allocation but also significantly improves overall customer satisfaction.
Description
Our innovative products and solutions function seamlessly across multiple channels, encompassing voice and text communications, such as chat, video calls, and social media, to enhance both customer and employee support services. By prioritizing customer experience, we ensure that their feedback is acknowledged without delays or the hassle of navigating complicated menus. Our comprehensive analysis of all conversations allows us to gather crucial insights for optimizing sales strategies. The digital transformation and automation of routine tasks through self-service options in voice and text lead to significant cost savings from the outset. We stand out in the market due to our rapid solution deployment, ready-to-use products, and sophisticated toolsets that enable swift adjustments and ongoing development by either Spitch or our customers and partners. Our omnichannel virtual assistants are adept at managing both voice and text inquiries, effectively handling a wide range of tasks that include accurate intent recognition and fully automated processing of standard customer requests in natural language. This powerful technology not only simplifies interactions but also paves the way for continuous improvement in service delivery.
API Access
Has API
API Access
Has API
Integrations
SAP Store
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/virtual-agent-knovvu
Vendor Details
Company Name
Spitch
Country
United States
Website
spitch.ai/
Product Features
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback