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Description
Enhance your customer interactions by providing personalized and human-like experiences that elevate their conversational journeys. Utilizing cutting-edge speech synthesis technology, we offer voices that resonate with customers, making their interactions enjoyable. This innovation significantly boosts self-service rates in customer-facing initiatives. While Text-to-Speech (TTS) technology is crucial for any self-service application, it is imperative that the voice sounds human-like to truly enhance the overall experience. With two decades of expertise in this field, our TTS voices can communicate with customers as smoothly as a live representative would. When customers engage with systems effortlessly, it leads to increased automation in processes and higher self-service rates. This not only conserves the valuable time of agents but also reduces operational costs significantly. In essence, TTS is a transformative technology that converts written text into natural-sounding speech, enabling businesses to provide top-notch self-service applications and enrich customer experiences. Thus, implementing TTS technology can be a game-changer for companies aiming to improve their customer service efficiency and satisfaction.
Description
Revolutionize customer service by transitioning from traditional voice interactions to engaging visual experiences through On-Demand self-service solutions that not only address customer inquiries but also enhance their overall experience, lower operational costs, and increase revenue potential. By utilizing Zappix Visual IVR, customers calling into your contact center can enjoy a quicker, more adaptable, and efficient solution that transforms standard voice calls into digital and visual self-service options. This innovative Visual IVR system enables customers to independently address their service needs from any location, eliminating the frustration of navigating complicated voice IVR menus or having to engage with a Call Center Representative (CSR). With cloud-based, visual web applications accessible on all digital devices and requiring no downloads, customers can seamlessly access service solutions. Additionally, the platform boasts end-to-end automation across various channels, which is significantly more cost-effective compared to developing and maintaining a native app. Common service tasks, such as order tracking, appointment confirmations, and frequently asked questions, can be easily automated to streamline the customer experience even further. Overall, this transition not only empowers customers but also enhances operational efficiency for businesses.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/text-to-speech-knovvu
Vendor Details
Company Name
Zappix
Country
United States
Website
www.zappix.com
Product Features
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail