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Description
Kipsu supports over 2,700 properties, management groups, and brands by providing an organized and user-friendly messaging solution that enhances communication between hotels and their guests. With a unified inbox accessible on any device, team members can effectively delegate, prioritize, and respond to guest inquiries. Studies indicate that guests are generally unimpressed with chatbots, which is why Kipsu emphasizes fostering genuine human interactions between staff and guests, thus eliminating the potential pitfalls associated with automated messaging. By placing service professionals at the forefront of the guest experience, Kipsu significantly improves service quality. The digital messaging platform alleviates guests’ hesitations about voicing concerns regarding their stay, while also offering a convenient method to reach out before, during, and after their visit. Additionally, Kipsu streamlines front desk operations by directing calls and traffic toward messaging, enabling staff to manage and prioritize guest requests more efficiently. This innovative approach ensures that guests feel heard and valued throughout their entire stay.
Description
Your visitors can now enjoy premium service at their fingertips wherever they go. This innovative guest experience platform redefines hospitality for modern travelers, featuring unlimited 4G data and hotspot connectivity, unrestricted local and international calls, direct lines to hotel departments and local emergency services, and expedited assistance through Portier Chat. It supports multiple languages and includes a hotel content management system along with a customizable Portier City Guide. The platform facilitates real-time updates of hotel information, reminders about events and amenities, promotional messaging, and guidance during challenging situations. Additionally, it allows for the grouping of guests for corporate functions and anticipates their needs by utilizing data analytics, while seamlessly integrating with third-party vendors. Portier stands out as an exceptional solution for delivering personalized services and experiences, focusing on the essence of traditional hospitality to enhance guests' stays. By prioritizing the guest experience, hotels can foster deeper connections and ensure memorable visits for everyone.
API Access
Has API
API Access
Has API
Integrations
OpenKey
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kipsu
Founded
2010
Country
United States
Website
kipsu.com/hospitality/
Vendor Details
Company Name
Portier
Founded
2016
Country
China
Website
www.goportier.com