Average Ratings 2 Ratings

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design
support

Average Ratings 0 Ratings

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ease
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design
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Description

There’s nothing to recall and nothing to pilfer; you are the solution. Implementing zero-trust authentication is essential for safeguarding your remote workforce while facilitating robust customer verification with mere eye contact. This can be achieved anytime, anywhere, and on any device. By adopting passwordless, multi-factor authentication, organizations can effectively combat fraud, phishing attacks, and the reuse of credentials, all while improving the experience for both customers and employees and ensuring their privacy is upheld. Distinct capabilities are driven by innovative technology, which is also hardware-agnostic, allowing Keyless to be utilized across a vast array of devices and appliances without dependence on specific hardware or sensors. Transitioning to a password-free environment not only enhances security but also achieves superior results for your organization by eradicating the need for passwords altogether. This top-tier security framework eliminates the risk of a central honeypot and ensures that no sensitive information resides on user devices, making it impossible for data to be stolen or lost, as only the user has access to their private information. By moving away from passwords, companies can significantly cut down on costs associated with password management, particularly the average helpdesk labor expense, which is estimated at $70 per incident, leading to greater efficiency and resource allocation. Thus, embracing this advanced security approach not only fortifies protection but also streamlines operational costs effectively.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Check Point IPS
Check Point Infinity
Genesys Cloud CX
Multi-Domain Security Management
Sovrin
WatchTower Security Management App

Integrations

Check Point IPS
Check Point Infinity
Genesys Cloud CX
Multi-Domain Security Management
Sovrin
WatchTower Security Management App

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Keyless Technologies

Founded

2018

Country

United Kingdom

Website

keyless.io

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Product Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Cybersecurity

AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

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