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Description

Kerauno stands out as a premier provider of comprehensive cloud communication solutions for businesses on a global scale. Our offerings are designed to enhance how communication takes place by eliminating the technological obstacles that often hinder interactions among people, processes, and systems. With Kerauno's UCaaS, users gain access to an extensive range of cloud-based communication and collaboration services that are seamlessly integrated to optimize business communications. Additionally, Kerauno Launch serves as a dynamic text engagement platform, facilitating real-time, two-way communication that fosters stronger connections and more meaningful engagement with fans, employees, and communities alike. We are also in the process of developing an innovative workflow platform aimed at improving interactions across business communication systems through the use of predictive intelligence, automated workflows, and user-friendly processes. By leveraging our advanced suite of communication and collaboration tools, businesses can significantly enhance their profitability and operational efficiency, ultimately transforming the way they connect and collaborate.

Description

Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CommunityWFM
Rezcontrol
Synkato

Integrations

CommunityWFM
Rezcontrol
Synkato

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kerauno

Founded

2018

Country

United States

Website

www.kerauno.io

Vendor Details

Company Name

Newbridge Business Solutions

Founded

2003

Country

United States

Website

newbridgebusinesssolutions.com

Product Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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