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Description
Call centers face a significant challenge in providing the correct answers to customers' questions at the right time.
Providing the right answers at the right time is crucial to the customer experience.
Knowledge management can assist you in illuminating your path.
Any question, at any time, from any device, can be answered.
Lighthouse simplifies information discovery and cuts training and onboarding time in half.
The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
Description
Lighthouse ERP is a robust enterprise resource planning solution aimed at enhancing and streamlining business functions across a diverse array of sectors. It features an assortment of modules specifically designed to meet the unique requirements of different industries, such as material management, document management, sales, marketing, dispatch, production planning, quality assurance, logistics, and plant upkeep. The material management component oversees inventory levels, raw materials, and finished products, promoting effective supply chain operations. The document management feature securely houses documents on a centralized server, which facilitates smooth communication and easy access for users across various locations. Additionally, the sales, marketing, and dispatch module provides comprehensive oversight of all sales processes, from generating leads to tracking orders and producing invoices. The production planning module is essential for optimizing resource use, scheduling maintenance activities, and creating production timelines to boost operational efficiency. Furthermore, Lighthouse ERP integrates these diverse functionalities into a single platform, thereby enhancing collaboration and decision-making throughout the organization.
API Access
Has API
API Access
Has API
Integrations
Android
Apple iOS
Freshsales
Genesys Cloud CX
Java
Microsoft 365
Microsoft Teams
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Android
Apple iOS
Freshsales
Genesys Cloud CX
Java
Microsoft 365
Microsoft Teams
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$40,000
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
KMS Lighthouse
Country
Israel
Website
www.kmslh.com
Vendor Details
Company Name
Lighthouse Info Systems
Founded
1987
Country
India
Website
www.lighthouseindia.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
