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Average Ratings 0 Ratings
Description
Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.
Description
SIPStation provides a SIP trunking solution that allows companies to transition to VoIP, leading to lower telecommunications expenses while maintaining high service quality. This service guarantees cost reductions when moving away from conventional telephony providers and is designed to integrate effortlessly with various PBX systems, including Switchvox, PBXact, FreePBX, among others. Notable functionalities include the ability to port existing phone numbers, facilitating a smooth migration from traditional phone lines without the need to replace current VoIP-compatible PBX systems, as well as SMS capabilities for competitive messaging services. Furthermore, its scalability allows businesses to easily adjust the number of SIP trunks they use based on their specific needs, while a bursting feature permits exceeding the total trunk count temporarily. Additionally, Direct Inward Dialing (DID) offers low-cost phone and toll-free numbers, and an integrated failover mechanism ensures uninterrupted call routing to alternative numbers during service disruptions. This comprehensive approach not only enhances communication efficiency but also empowers businesses to adapt swiftly to changing demands.
API Access
Has API
API Access
Has API
Integrations
3CX
FreePBX
PBXact Cloud
Switchvox
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Juris Technologies
Founded
1997
Country
Malaysia
Website
juristech.net
Vendor Details
Company Name
Sangoma
Founded
1984
Country
United States
Website
www.sipstation.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911