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design
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.

Description

Mizu Softphone Modern is a versatile VoIP softphone that operates on the widely-adopted SIP protocol, ensuring compatibility with a majority of SIP devices, PBXs, and VoIP service providers thanks to the Mizutech JVoIP SIP/media engine. It boasts a highly adaptable user interface designed for modern needs, adhering to open standards. Users are greeted with a convenient homepage that highlights their frequently contacted individuals, streamlining communication. The application is designed for ease of use, showcasing a simplified settings interface alongside an organized contact list and call history. It integrates unified communication features like chat and SMS, while supporting a variety of codecs such as G.729 and OPUS HD Audio. Additional enhancements improve audio quality through technologies like QoS, PLC, VAD, AGC, and AEC. Standard VoIP functionalities include the ability to transfer, hold, mute, forward calls, and set up conferences. For business purposes, it offers features like peer-to-peer connections, callback options, recharge capabilities, balance displays, and SMS management. Furthermore, it includes extra functionalities like video calling, screen sharing, file transfers, and more, along with CRM and click-to-call integration through its webphone. Enhanced security measures such as TLS/SRTP and built-in VoIP tunneling and encryption ensure data safety. The softphone is also customizable for branding purposes, along with straightforward provisioning options for users.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Juris Technologies

Founded

1997

Country

Malaysia

Website

juristech.net

Vendor Details

Company Name

Mizutech

Country

Romania

Website

www.mizu-voip.com/Software/Softphones/Windowssoftphone/WindowsSoftphoneModern.aspx

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

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