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Description
JOLEADO is a live chat tool crafted to enhance your engagement with website visitors, boost lead generation, and ultimately increase your business revenue. This dynamic platform is engineered to transform casual "website visitors" into "buying customers," a process we fondly refer to as turning chat into cash! Each interaction via JOLEADO results in an immediate contact, which in turn becomes a potential lead. How well does JOLEADO qualify these leads? It has the capability to guide them all the way to a successful sale! This transformation means that every moment spent in chat evolves beyond mere conversation into genuine opportunities for sales. JOLEADO enhances lead progression within your sales funnel by providing a seamless and user-friendly live chat experience across your website, social media efforts, or affiliate networks. Moreover, during off-hours, JOLEADO Live Chat can automate tasks such as scheduling appointments, collecting visitor information, and presenting promotional offers, reinforcing the idea that while we all appreciate conversions, a finalized sale is truly the icing on the cake! With JOLEADO, the potential for increased revenue is not just a possibility; it’s a reality waiting to be realized.
Description
The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.
API Access
Has API
API Access
Has API
Integrations
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Joleado
Founded
2010
Country
United States
Website
www.joleadoservices.com
Vendor Details
Company Name
GoldArmor
Founded
2003
Country
China
Website
en.live800.com
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking