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Description
We are streamlining the process of receiving, prioritizing, and addressing resident requests over the phone, beginning with urgent maintenance issues.
Our system automatically ranks requests based on the escalation protocols established for your property. Once requests are prioritized, JobCall efficiently assigns them to your available staff through phone calls and text messages. You can easily monitor details, allocate staff, and prioritize the resolution of each emergency request made by residents captured in our system.
Dealing with the high volume of leasing inquiries and resident calls is a significant challenge for property managers. Often, property managers and their teams are engaged in tours, resolving resident concerns, or unavailable after hours, which can lead to missed calls and an overwhelming, disorganized voicemail inbox that requires time to manage. This can result in decreased leasing opportunities and diminished resident satisfaction, ultimately impacting the overall success of property management efforts. By addressing these issues effectively, we aim to enhance both the efficiency of property management and the experience of residents.
Description
fixRAgent serves as the preliminary step leading to the creation of a work order. Residents or on-site staff members can easily scan a QR sticker and submit a single photograph, and within approximately ten seconds, the property manager receives a Triage Profile that details the nature of the issue, its urgency level (categorized as EMERGENCY, TODAY, THIS WEEK, or WHENEVER), the appropriate trade to contact, and instructions to relay to the resident in both English and Spanish.
This system operates seamlessly alongside existing platforms like Buildium and AppFolio, delivering responses via email in a prioritized queue that sorts issues from most critical to least urgent, or through an API which prepares the information in advance for the work order you choose to initiate. You retain the authority to determine who is assigned to handle each task.
Key features include:
- QR stickers affixed to every unit and piece of equipment, enabling residents to submit a photo without needing to download an app or log in.
- A streamlined queue that prioritizes issues based on severity, allowing for resolution with just two taps.
- Comprehensive equipment history maintained for every service visit.
- A complimentary API key available for developers, ensuring a consistent response format for every request made.
Designed by property managers with the specific needs of property managers in mind, this tool enhances efficiency and communication in property management. Its intuitive interface and rapid response capabilities stand to significantly improve the management process.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Priced per door, per month. No card to start. Current pricing on our website.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Rex
Country
United States
Website
www.jobcall.com
Vendor Details
Company Name
fixRAgent
Founded
2026
Country
United States
Website
fixragent.com
Product Features
Maintenance Management
Asset Tracking
No
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
No
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
