Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations. By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences. Key features include: ● Feedback collection across web, email, SMS, and other channels ● Live dashboards that surface key trends and results ● Flexible templates for NPS, CSAT, and other survey programs ● Skip logic and branching for more relevant, personalized survey journeys ● Automated alerts that bring urgent feedback to the right teams ● Enterprise rollups for comparing performance across locations and regions IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.

Description

Sibyl Surveys, powered by Signet Research Pulse, identifies customers who may be at risk and provides essential tools to gather vital insights that can aid in retaining and growing your customer base, enhancing your offerings, and optimizing resource allocation. You can launch various survey campaigns tailored to specific objectives, products, events, or customer interactions. Additionally, the platform allows for unlimited custom filtering of respondents and their feedback, enabling you to categorize your client list based on any variables you select. Over time, you can track and analyze both quantitative and qualitative survey data using personalized filters, such as customer characteristics, timelines, account managers, product types, and renewal schedules. Furthermore, you have control over who within your organization has access to your survey data, ensuring that sensitive information is shared appropriately. By leveraging custom data filters to segment your audience into distinct groups, you can effectively target the right individuals for product development initiatives and relevant marketing campaigns, ultimately facilitating a more strategic approach to customer engagement. This comprehensive functionality empowers your business to make data-driven decisions that enhance overall performance and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Vendor Details

Company Name

Signet Research

Country

United States

Website

www.sibylsurveys.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Alternatives

Alternatives

Ask Inline Reviews

Ask Inline

Ask inline
Delighted Reviews

Delighted

Qualtrics