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Description
IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations.
By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences.
Key features include:
● Feedback collection across web, email, SMS, and other channels
● Live dashboards that surface key trends and results
● Flexible templates for NPS, CSAT, and other survey programs
● Skip logic and branching for more relevant, personalized survey journeys
● Automated alerts that bring urgent feedback to the right teams
● Enterprise rollups for comparing performance across locations and regions
IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.
Description
Seerus and RealAdvice introduce the Review Manager, an innovative tool designed to turn client testimonials into your most effective marketing asset. By staying attuned to user experiences, we consistently refine our offerings to ensure maximum satisfaction. Encourage your clients and potential customers to evaluate your services, analyze trends within your market and target demographics, and benchmark your performance against competing agencies in your area or nationwide. With this solution, you can harness the power of feedback to enhance your business reputation and drive growth.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€29 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
Vendor Details
Company Name
Keys of Growth
Founded
2013
Country
Belgium
Website
www.seerus.com/en/restitution/V98djNxaspUiBDgUtzFc
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video