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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Seamlessly engage with your customers whenever and however they prefer. With the Interactions Intelligent Virtual Assistant, fostering communication and achieving tasks with your customers has never been easier. By integrating cutting-edge Conversational AI advancements and genuine human insight, we are redefining the standards for outstanding customer engagement. This Intelligent Virtual Assistant empowers your customers to communicate through speech or text in a way that feels natural and personal, ensuring a smooth experience from beginning to end. An Intelligent Virtual Assistant, or IVA, not only modernizes customer service but also personalizes it, making conversations feel more human. Thanks to the capabilities of Interactions IVAs, driven by Conversational AI, customers can express themselves just as they would in a face-to-face interaction, alleviating the common frustrations linked with traditional automated systems. Even amidst background distractions, varied accents, and unreliable connections, Interactions IVAs maintain their ability to accurately understand customer input, enhancing overall satisfaction and engagement. This innovative approach ensures that every interaction is not just functional, but genuinely connects with the needs and preferences of the customer.

Description

Teams leverage Voiceflow to collaboratively design, test, and deploy conversational assistants more efficiently and at scale. With the platform, users can develop chat and voice interfaces for any digital product or conversational assistant seamlessly. It integrates various disciplines such as conversation design, product development, copywriting, and legal considerations into one cohesive process. Users can design, prototype, test, iterate, launch, and measure all within a single platform, eliminating functional silos and content disarray. Voiceflow empowers teams to operate within an interactive workspace that unifies all assistant-related data, including conversation flows, intents, utterances, response content, API calls, and additional elements. The platform's one-click prototyping feature helps avoid delays and extensive development efforts, allowing designers to create shareable, high-fidelity prototypes in just minutes to refine the user experience effectively. As the preferred choice for enhancing the speed and scalability of app delivery, Voiceflow also accelerates workflows with features such as drag-and-drop design, rapid prototyping, real-time feedback, and pre-built code, further streamlining the development process for teams. By harnessing these powerful tools, teams can significantly improve their collaborative efforts and optimize the overall quality of their conversational projects.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

JSON
JavaScript

Integrations

JSON
JavaScript

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$40 per editor per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com

Vendor Details

Company Name

Voiceflow

Website

www.voiceflow.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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