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Description
Seamlessly engage with your customers whenever and however they prefer. With the Interactions Intelligent Virtual Assistant, fostering communication and achieving tasks with your customers has never been easier. By integrating cutting-edge Conversational AI advancements and genuine human insight, we are redefining the standards for outstanding customer engagement. This Intelligent Virtual Assistant empowers your customers to communicate through speech or text in a way that feels natural and personal, ensuring a smooth experience from beginning to end. An Intelligent Virtual Assistant, or IVA, not only modernizes customer service but also personalizes it, making conversations feel more human. Thanks to the capabilities of Interactions IVAs, driven by Conversational AI, customers can express themselves just as they would in a face-to-face interaction, alleviating the common frustrations linked with traditional automated systems. Even amidst background distractions, varied accents, and unreliable connections, Interactions IVAs maintain their ability to accurately understand customer input, enhancing overall satisfaction and engagement. This innovative approach ensures that every interaction is not just functional, but genuinely connects with the needs and preferences of the customer.
Description
OptiTalk is an innovative software bot that executes various tasks and services based on user commands or inquiries. These Intelligent Virtual Assistants (IVAs) or Intelligent Personal Assistants (IPAs) are designed to effectively manage primary communications, answer questions, and resolve issues with increased efficiency. Capable of understanding and processing human speech as well as text messages, OptiTalk can generate responses through synthesized voice or chat formats. Equipped with advanced capabilities such as machine learning, natural language processing, and deep learning, our bots continuously improve over time, allowing them to analyze, predict, and enhance virtual assistance to closely mimic human interactions in real-time. Additionally, they offer contextual support for resolving cognitive issues and facilitating purchasing decisions. Furthermore, our Interview bots can simulate human-led interviews, complete with automated scoring and session recording for future playback and review, making them a valuable tool for various applications in recruitment and beyond.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Interactions
Founded
2004
Country
United States
Website
www.interactions.com
Vendor Details
Company Name
Zietra
Founded
2020
Website
zietra.com/index/optitalk_by_zietra
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant