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Description

With Interactions Digital Roots, you can seamlessly track, assess, and interact with discussions about your brand across social media from one consolidated platform. Utilizing advanced artificial intelligence, our platform provides pertinent customer dialogues and insights sourced from various corners of the internet. Unlike conventional social listening and engagement tools that depend on user-defined rules and trending keywords to pinpoint engagement chances, Digital Roots employs AI to navigate social discussions and identify the most significant posts. This innovation eliminates the necessity for tedious manual searches, allowing you to focus on engaging with the most relevant customers. Additionally, by integrating natural language processing and machine learning, our tool continuously evolves, becoming increasingly adept at understanding user behavior and preferences over time, ensuring that your engagement strategy remains effective. This not only enhances your brand's online presence but also fosters deeper connections with your audience.

Description

Onclusive Social is a user-friendly platform that empowers businesses to leverage social media data. We help marketers and analysts gain valuable insights into brand perception, competitor activity, consumer trends, and influencer impact. These insights drive data-driven decisions and fuel successful marketing strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Caliber No 
Facebook Yes 
Instagram Yes 
LinkedIn Yes 
Microsoft Teams No 
Netino No 
Salesforce No 
Tableau No 
X (Twitter) Yes 
Zendesk No 

Integrations

Axis LMS Yes 
Caliber Yes 
Facebook No 
Instagram No 
LinkedIn No 
Microsoft Teams Yes 
Netino Yes 
Salesforce Yes 
Tableau Yes 
X (Twitter) No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/social-customer-care/

Vendor Details

Company Name

Onclusive Social (formerly Digimind)

Founded

1998

Country

United States

Website

digimind.com

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Brand Protection

Case Management No 
Domain Monitoring No 
Investigation Management No 
Marketplace Monitoring No 
Mobile App Monitoring No 
Paid Search Monitoring No 
Prioritization No 
Social Media Monitoring No 

Competitive Intelligence

Alerts/Notifications Yes 
Benchmarking Yes 
Competing Product Analysis No 
Keyword Tracking Yes 
Social Media Monitoring Yes 
Trend Analysis Yes 
Website Monitoring Yes 

Media Monitoring

Alerts / Notifications No 
Broadcast Media Monitoring No 
Content Translation No 
Dashboards / Reporting No 
Export Results No 
Online News Monitoring No 
Podcast Monitoring Yes 
Print Media Monitoring No 
Social Media Monitoring Yes 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement No 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking No 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

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