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Average Ratings 0 Ratings
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
Description
Roosted is an advanced workforce-management platform powered by AI, tailored for businesses that require a large pool of on-demand or event-based workers. This innovative solution streamlines the entire staffing process, beginning with intelligent scheduling that takes into account factors such as availability, qualifications, location, experience, and team dynamics. It facilitates real-time schedule distribution through mobile applications for employees, along with automated tracking of time and attendance, seamlessly integrating with payroll systems. The platform features mobile check-in and check-out options, geo-fencing technology, selfie validation, shift swapping, and role assignments based on specific credentials, while also harnessing historical performance data to improve staffing strategies and forecasting accuracy. Roosted consolidates all requests, shift exchanges, and modifications within a single interface, pushing updates directly to employees to minimize the need for phone calls, text messages, and potential scheduling mistakes. Furthermore, it automatically connects time-tracking data with payroll or other systems downstream, which accelerates the payment process and enhances visibility into budget management. With Roosted, organizations can enhance their operational efficiency and make informed decisions about their workforce.
API Access
Has API
API Access
Has API
Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Vendor Details
Company Name
Roosted
Founded
2019
Country
United States
Website
www.roostedhr.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Time Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking