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Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
Description
A properties file, which is a straightforward text document, is used to manage the configuration of a particular service. This configuration file determines various aspects of the service's operations, including validation processes, data transformation, logging mechanisms, and auditing functionalities. Users can easily generate this configuration file through a graphical user interface (GUI). The platform's architecture supports dynamic information updates, eliminating the need to redeploy any code when modifications are necessary. As a result, the turnaround time for service deployment is remarkably quick. Once the configuration properties file is established and the service undergoes functional testing, it is ready for deployment without requiring any code alterations, ensuring that the application experiences no downtime. Should there be a need to adjust any configuration settings, a specific API can be activated to refresh the local memory cache automatically. This process is designed to prevent any need for copying and pasting code, streamlining updates and maintenance significantly. Thus, the entire system promotes efficiency and flexibility in managing service configurations.
API Access
Has API
API Access
Has API
Integrations
ConnectWise PSA
Pricing Details
$110 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Vendor Details
Company Name
Smarter Integration
Founded
2007
Country
United Kingdom
Website
smarterintegration.cloud/under-the-covers-smarter-integration/
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services