Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
Description
Experience lightning-fast access to any NoMachine-enabled computer directly from your desktop. Thanks to our advanced NX technology, NoMachine offers the quickest and highest quality remote desktop experience you’ve ever encountered. Connect to any computer worldwide in mere moments! Carry your essential files with you and share them with anyone you choose! NoMachine acts as your personal server, ensuring your privacy and security. Plus, did we mention that NoMachine is completely free? No hidden fees or obligations. Break free from limitations and enjoy seamless live audio and video streaming from your remote device. Watch DVDs, stream TV shows, or enjoy YouTube content from any location. You can even render your animated models without a hitch. Whether you’re an artist working from home or an engineer on the go, your essential software is always at your fingertips. Your folders, drives, and devices can move effortlessly between machines. Print documents from the remote computer to your local printer, or vice versa. You can even connect devices like pendrives and scanners to the other desktop, making them function as if they were right there with you. With NoMachine, remote access has never been more versatile and user-friendly.
API Access
Has API
No
API Access
Has API
No
Integrations
Cadence
No
Leostream
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
FREE
Pricing starts at: Free.
Pricing information: 1 connection, free for personal use.
More connections and more advanced tools are available in the Enterprise products.
Pricing per server, starting from $44.50 per year.
Pricing information: 1 connection, free for personal use.
More connections and more advanced tools are available in the Enterprise products.
Pricing per server, starting from $44.50 per year.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Vendor Details
Company Name
NoMachine
Founded
2003
Country
Luxembourg
Website
www.nomachine.com
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No