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Average Ratings 1 Rating

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ease
features
design
support

Description

Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.

Description

Experience lightning-fast access to any NoMachine-enabled computer directly from your desktop. Thanks to our advanced NX technology, NoMachine offers the quickest and highest quality remote desktop experience you’ve ever encountered. Connect to any computer worldwide in mere moments! Carry your essential files with you and share them with anyone you choose! NoMachine acts as your personal server, ensuring your privacy and security. Plus, did we mention that NoMachine is completely free? No hidden fees or obligations. Break free from limitations and enjoy seamless live audio and video streaming from your remote device. Watch DVDs, stream TV shows, or enjoy YouTube content from any location. You can even render your animated models without a hitch. Whether you’re an artist working from home or an engineer on the go, your essential software is always at your fingertips. Your folders, drives, and devices can move effortlessly between machines. Print documents from the remote computer to your local printer, or vice versa. You can even connect devices like pendrives and scanners to the other desktop, making them function as if they were right there with you. With NoMachine, remote access has never been more versatile and user-friendly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cadence No 
Leostream No 

Integrations

Cadence Yes 
Leostream Yes 

Pricing Details

$29 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

FREE
Pricing starts at: Free.

Pricing information: 1 connection, free for personal use.

More connections and more advanced tools are available in the Enterprise products.

Pricing per server, starting from $44.50 per year.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Instant Housecall

Founded

2005

Country

Canada

Website

www.instanthousecall.com

Vendor Details

Company Name

NoMachine

Founded

2003

Country

Luxembourg

Website

www.nomachine.com

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

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