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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Your IT department can implement advanced data masking techniques to restrict access to sensitive information, utilizing adaptable masking rules that correspond to the authentication levels of users. By incorporating mechanisms for blocking, auditing, and notifying users, IT staff, and external teams who interact with confidential data, the organization can maintain adherence to its security protocols as well as comply with relevant industry and legal privacy standards. Additionally, you can tailor data-masking strategies to meet varying regulatory or business needs, fostering a secure environment for personal and sensitive information. This approach not only safeguards data but also facilitates offshoring, outsourcing, and cloud-based projects. Furthermore, large datasets can be secured by applying dynamic masking to sensitive information within Hadoop environments, enhancing overall data protection. Such measures bolster the integrity of the organization's data security framework.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco CX Cloud
Hadoop

Integrations

Avaya Experience Platform
Cisco CX Cloud
Hadoop

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Informatica

Country

United States

Website

www.informatica.com/products/data-security/data-masking/dynamic-data-masking.html

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

Alternatives

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