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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

InfoCenter is a robust and user-friendly self-service web portal that allows organizations to securely share documents and records from various sources. The platform provides comprehensive monitoring of user interactions, including detailed search histories and access to related documents and data. This makes it an excellent choice for various applications, including requests for public, student, or employee records, as well as resources for customer service and inquiries about invoice payments. With a highly customizable authentication system, InfoCenter ensures that content can be selectively accessed by both external and internal users, without jeopardizing the security of sensitive internal data or systems. Whether handling public record requests or managing strictly confidential information, this level of control enables your organization to meet regulatory mandates and legal responsibilities effectively. Ultimately, InfoCenter equips your business to deliver the appropriate information to the right users at the right moments, enhancing overall operational efficiency. Its versatility makes it an invaluable tool for organizations looking to streamline their information-sharing processes.

Description

OpenText™ eDOCS is an agile, cost-efficient, and versatile enterprise content management (ECM) solution designed for organizations that generate intricate, high-value outputs across various sectors such as Legal, Corporate Legal, Public, Energy, and Professional Services. This solution ensures that sensitive materials are effectively managed throughout their content lifecycle, while also remaining readily accessible for everyday tasks, empowering users to provide outstanding enterprise content services to their clients. The newly introduced OpenText eDOCS InfoCenter user interface prioritizes accessibility, usability, and personalization in today's flexible work environment. With a contemporary interface that allows users to customize application tiles according to their preferences, eDOCS InfoCenter enhances the adaptability and options available for user workflows. Furthermore, eDOCS InfoCenter is compatible with multiple devices and business applications, including desktops, tablets, mobiles, and web platforms, ensuring a seamless user experience across all technologies. This comprehensive approach to content management not only improves efficiency but also boosts collaboration among teams.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BigHand Document Creation No 
BigHand Metadata Management No 
DocStyle No 
EzeScan No 
Foxit PDF Editor No 
Microsoft 365 No 
Microsoft Excel No 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 
Microsoft Word No 
OpenText Legal Knowledge Management No 
Oracle Cloud Infrastructure No 
SAP Cloud Platform No 
SAP HANA No 
SAP SuccessFactors No 
Salesforce No 
ZERO No 

Integrations

BigHand Document Creation Yes 
BigHand Metadata Management Yes 
DocStyle Yes 
EzeScan Yes 
Foxit PDF Editor Yes 
Microsoft 365 Yes 
Microsoft Excel Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft Word Yes 
OpenText Legal Knowledge Management Yes 
Oracle Cloud Infrastructure Yes 
SAP Cloud Platform Yes 
SAP HANA Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
ZERO Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ICM Document Solutions

Founded

1988

Country

United States

Website

www.icmdocs.com/document-management/infocenter-self-service-web-portals/

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products-and-solutions/products/specialty-technologies/edocs-information-management

Product Features

Portal

Chat No 
Collaboration No 
Content Management No 
Document Management Yes 
File Sharing Yes 
Search No 

Product Features

Enterprise Content Management (ECM)

Archiving & Retention No 
Collaboration Tools No 
Content Lifecycle Management No 
Digital Asset Management No 
Document Management No 
Electronic Signature No 
Information Governance No 
Mobile Access No 
Search No 
Version Control No 
Workflow Management No 

Legal Document Management

Access Controls No 
Archiving & Retention No 
Collaboration No 
Contract Management No 
Document Assembly No 
Document Indexing No 
Document Tagging No 
Full Text Search No 
Version Control No 

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