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Description
Inbox Works is an innovative browser-based shared inbox currently being developed for teams managing a common email address, such as support@ or hello@. It ensures that conversations are always visible until they are fully resolved, indicates which team member is drafting a response, and provides alerts to prevent duplicate replies. Team members can engage in private discussions alongside the email, assign ownership of conversations, and navigate the inbox using convenient keyboard shortcuts. To enhance follow-up efficiency, it allows users to resurface messages on specified dates or when replies are overdue, ensuring that promised dates are maintained even if the initial recipient responds first. Additionally, users can utilize optional features such as snoozing emails, adding signatures, and setting rules to automatically transfer selected messages to the Done folder. Designed for integration with Google Workspace and Microsoft 365, this tool operates without a ticketing system, allowing for seamless communication. The platform boasts impressive speed, with the next email and reply opening in less than a tenth of a second. Teams interested in testing the product can request free early access through an approval process, and a no-sign-up browser demo is available featuring sample emails to showcase its functionality. This user-friendly approach aims to streamline collaborative email management for teams.
Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Gmail
No
Google Cloud Platform
No
Microsoft 365
Yes
Microsoft Outlook
No
Slack
No
Yahoo! Mail
No
Integrations
Gmail
Yes
Google Cloud Platform
Yes
Microsoft 365
No
Microsoft Outlook
Yes
Slack
Yes
Yahoo! Mail
Yes
Pricing Details
Approval-based early access is free. Planned pricing includes a Free plan for teams of up to three and Team at $29/month for the whole team; prices are not final.
Free Trial
No
Free Version
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Orumio
Founded
2023
Country
Japan
Website
inbox-works.com
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
