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Average Ratings 0 Ratings
Description
Numerous clients have transitioned to our services from other platforms after realizing the extensive effort required from their teams to maintain AI Chat effectively and without issues. You won’t need to recruit and maintain a staff of data scientists and software developers for its creation, as we handle all the demanding tasks, meaning your contribution will only involve providing information and system access. We excel at deciphering customer inquiries, and our AI, combined with our skilled team of Data Scientists, outperforms our clients by 30-50% in grasping their customers' intents. As these customer intents emerge, it will be beneficial to broaden the applications of automation, such as programming the bot with business rules that enable it to authenticate users, modify account settings, manage returns and exchanges, or issue refunds. This streamlined approach not only enhances customer satisfaction but also optimizes operational efficiency for your business.
Description
As consumers grow increasingly open to innovative technologies, enhancing customer experience now demands a distinctive strategy for customer support. Our services are tailored specifically by a team of skilled developers. With more than three decades of expertise in customer success management, we are well-equipped to tackle the task of preserving and improving your customer experience. Sutherland Conversational AI Solutions offers robust conversational AI applications designed for enterprises, enabling clients to reduce contact volume, automate self-service interactions for customers, and extend support availability in contact centers. This solution merges a focus on user-centered design with advanced AI, alongside our extensive background in customer experience, to deliver a self-service and automation solution that seamlessly integrates with CRM and enterprise systems. Ultimately, the primary goal of automating mortgage servicing is to create satisfied customers while simultaneously lowering costs, showcasing the dual benefits of our approach. By leveraging these advanced technologies, businesses can achieve greater efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Five9
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kustomer
LiveChat
Salesforce
Shopify
Sprinklr
Zendesk
Integrations
Five9
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kustomer
LiveChat
Salesforce
Shopify
Sprinklr
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InSync.ai
Website
www.insyncai.com
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-conversational-ai
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant