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Description
Time has become the modern currency, and leveraging it to enhance your business acumen is crucial for boosting productivity. In Focus News serves as a specialized tool designed to meet this need. Recognizing that business leaders often operate under tight schedules, it efficiently condenses and processes all pertinent information to help you gain a comprehensive grasp of your company. This digital multiplatform publication—available on Web, Mobile, and Tablet—centers on your business needs. You and your team have the ability to automate the search and analysis of vital news, thus improving the everyday operations of your organization. In Focus News offers Daily, Weekly, Monthly, and Yearly editions to suit your preferences, and it can also produce Special Editions for particular timeframes. Furthermore, you can tailor the User Profile to ensure that everyone you find essential receives the appropriate and relevant information tailored to their needs. This customization allows for a more personalized approach, enabling better communication and understanding within your team.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Datalab Consulting
Founded
2015
Country
Uruguay
Website
www.infocus-news.com/en/
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Productivity
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal