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Description
I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.
Description
Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
01 Communique
Website
www.01com.com/imoncall-remote-help-desk/
Vendor Details
Company Name
Runframe
Founded
2025
Website
runframe.io
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Product Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
