Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Achieve unparalleled control over your video applications to create the precise user experience you envision. Tailor the media pipeline extensively to source media from any location, unlocking a wealth of customization possibilities. Experience the advantages of IceLink's adaptable APIs, which empower you to modify the video experience to suit your needs. Focus more on building exceptional apps rather than mastering the entire WebRTC framework, allowing for quicker development. Our products enable you to kickstart your projects with ease. Access real-time audio levels for all streams effortlessly with just a single line of code. Enjoy peace of mind with robust enterprise-grade security features, including DTLS, perfect forward secrecy, and end-to-end AES-128bit encryption, ensuring your data is always protected. With these tools at your disposal, you can innovate and enhance your video applications like never before.
Description
IntelePeer’s Communications Automation Platform (CAP) offers a cloud-based solution tailored to streamline customer interactions and elevate user experiences. This platform integrates seamlessly with enterprise applications, enabling businesses to enhance efficiency, reduce operational costs, and automate communications across multiple channels like voice, SMS, and social messaging. Leveraging generative AI, CAP supports omnichannel communication and adapts to on-premises, cloud, or hybrid infrastructures, making it a flexible choice for modernizing organizational workflows. With robust enterprise-grade security and compliance features, IntelePeer ensures the protection of sensitive data while empowering organizations to optimize their communication strategies.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon
No
Cisco Webex
No
Facebook
No
IBM watsonx Assistant
No
Mailgun
No
Mailjet
No
Microsoft Teams
No
Numeracle
No
Salesforce
No
Slack
No
Integrations
Amazon
Yes
Cisco Webex
Yes
Facebook
Yes
IBM watsonx Assistant
Yes
Mailgun
Yes
Mailjet
Yes
Microsoft Teams
Yes
Numeracle
Yes
Salesforce
Yes
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LiveSwitch
Founded
2008
Country
Canada
Website
www.frozenmountain.com/products-services/icelink/
Vendor Details
Company Name
IntelePeer
Founded
2003
Country
United States
Website
intelepeer.com/platform/
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
No
IVR / Voice Recognition
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
Yes
Disaster Recovery
Yes
International Numbers
No
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
Yes
Voice Mail
No