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Description
ITK Communications provides customized cloud-based communication solutions catering to businesses of all sizes and diverse needs. Unlike traditional telephone systems that are fixed within a company's premises, our offerings are delivered flexibly, securely, and conveniently from three German high-security data centers. The modular design allows for seamless relocation of telephony services to our data centers, enabling companies to easily adjust their service packages on a monthly basis according to their preferences. A significant advantage of our cloud solutions is the extensive array of options for CTI, contact centers, and mobility solutions, which can be integrated with ERP and CRM systems for enhanced functionality. Moreover, system updates and upgrades occur automatically in the background, ensuring that you consistently operate with the latest features and highest quality standards. To top it off, our complete system redundancies guarantee optimal protection against any potential failures, providing peace of mind for your communication needs. In today’s rapidly evolving business environment, having such flexible and reliable communication tools is essential for maintaining a competitive edge.
Description
Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.
API Access
Has API
API Access
Has API
Integrations
Agent3
Axon Data Governance
Ayla IoT Platform
Cisco Kinetic
Cisco Prime Network
FADEL ARC
GlobalDots
IBM Cloud Direct Link
Infor CloudSuite Fashion
Infor Talent Science
Integrations
Agent3
Axon Data Governance
Ayla IoT Platform
Cisco Kinetic
Cisco Prime Network
FADEL ARC
GlobalDots
IBM Cloud Direct Link
Infor CloudSuite Fashion
Infor Talent Science
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ITK Communications
Country
Germany
Website
www.itk-communications.de
Vendor Details
Company Name
Tata Communications
Founded
1986
Country
India
Website
www.tatacommunications.com
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
SD-WAN
Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
