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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To enhance your business operations, we offer on-site consultations to assess and improve all your existing processes. Using our problem-solving expertise, we pinpoint issues and collaborate with you to explore various solutions. Rather than settling for an IT system that causes you and your team to waste precious time on repetitive tasks, it’s crucial to remember that technology should streamline your workflow; this ultimately proves to be more economical than manually repeating the same tasks over and over again. From our perspective, small businesses often struggle to afford the high fees charged by major IT firms, and unfortunately, the value offered does not always justify the cost. As a result, many smaller enterprises opt to cut corners rather than investing in critical upgrades. Ultimately, it is the workforce that bears the burden, as they are left to handle monotonous manual tasks. Established with the mission of providing cost-effective IT solutions, IT-Tremmel GmbH is dedicated to developing systems that can automate all feasible processes, allowing your company to thrive without the unnecessary strain of repetitive work. Our goal is to empower businesses to embrace technology that not only meets their needs but also enhances overall efficiency and productivity.

Description

Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infraon IMS No 

Integrations

Infraon IMS Yes 

Pricing Details

€65.45 per hour
Free Trial No 
Free Version No 

Pricing Details

$995.00/one-time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IT-Tremmel

Founded

2016

Country

Germany

Website

www.it-tremmel.com

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.trackit.com

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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