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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

To enhance your business operations, we offer on-site consultations to assess and improve all your existing processes. Using our problem-solving expertise, we pinpoint issues and collaborate with you to explore various solutions. Rather than settling for an IT system that causes you and your team to waste precious time on repetitive tasks, it’s crucial to remember that technology should streamline your workflow; this ultimately proves to be more economical than manually repeating the same tasks over and over again. From our perspective, small businesses often struggle to afford the high fees charged by major IT firms, and unfortunately, the value offered does not always justify the cost. As a result, many smaller enterprises opt to cut corners rather than investing in critical upgrades. Ultimately, it is the workforce that bears the burden, as they are left to handle monotonous manual tasks. Established with the mission of providing cost-effective IT solutions, IT-Tremmel GmbH is dedicated to developing systems that can automate all feasible processes, allowing your company to thrive without the unnecessary strain of repetitive work. Our goal is to empower businesses to embrace technology that not only meets their needs but also enhances overall efficiency and productivity.

Description

Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Infraon IMS

Integrations

Infraon IMS

Pricing Details

€65.45 per hour
Free Trial
Free Version

Pricing Details

$995.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IT-Tremmel

Founded

2016

Country

Germany

Website

www.it-tremmel.com

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.trackit.com

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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