Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance your business operations, we offer on-site consultations to assess and improve all your existing processes. Using our problem-solving expertise, we pinpoint issues and collaborate with you to explore various solutions. Rather than settling for an IT system that causes you and your team to waste precious time on repetitive tasks, it’s crucial to remember that technology should streamline your workflow; this ultimately proves to be more economical than manually repeating the same tasks over and over again. From our perspective, small businesses often struggle to afford the high fees charged by major IT firms, and unfortunately, the value offered does not always justify the cost. As a result, many smaller enterprises opt to cut corners rather than investing in critical upgrades. Ultimately, it is the workforce that bears the burden, as they are left to handle monotonous manual tasks. Established with the mission of providing cost-effective IT solutions, IT-Tremmel GmbH is dedicated to developing systems that can automate all feasible processes, allowing your company to thrive without the unnecessary strain of repetitive work. Our goal is to empower businesses to embrace technology that not only meets their needs but also enhances overall efficiency and productivity.
Description
Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Infraon IMS
No
Pricing Details
€65.45 per hour
Free Trial
No
Free Version
No
Pricing Details
$995.00/one-time
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
IT-Tremmel
Founded
2016
Country
Germany
Website
www.it-tremmel.com
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.trackit.com
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes