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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
Salesforce
Zendesk
Avaya Aura
Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft 365
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Skype
Sugar Connect
Telegram
Vtiger CRM
X (Twitter)

Integrations

Microsoft Dynamics 365
Salesforce
Zendesk
Avaya Aura
Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft 365
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Skype
Sugar Connect
Telegram
Vtiger CRM
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ICR Evolution

Founded

1991

Country

Spain

Website

icr-evolution.com/en/

Vendor Details

Company Name

Computer Talk Technology

Founded

1987

Country

Canada

Website

www.computer-talk.com/product/enterprise-contact-center/ice-contact-center

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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