Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A comprehensive incident and emergency management system designed for routine operations as well as crisis scenarios. This command, control, and communication (C3) framework leverages advanced data analytics alongside social and mobile technologies to enhance the coordination and integration of preparation, response, recovery, and mitigation efforts for everyday incidents, emergencies, and disasters. IBM collaborates with government agencies and public safety organizations across the globe to deploy innovative public safety technology solutions. Effective preparation strategies utilize the same tools to address routine community incidents, enabling a seamless transition to crisis response. This established familiarity allows first responders and C3 personnel to engage swiftly and intuitively in various phases of response, recovery, and mitigation without relying on specialized documentation or systems. Furthermore, this incident and emergency management solution synthesizes and aligns multiple information sources, creating a dynamic, near real-time geospatial framework that supports a unified operational view for all stakeholders involved. By doing so, it enhances situational awareness and fosters more efficient communication during critical events.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
Apache Spark
Hadoop
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/analytics/nz/en/industry/government/emergency-management.html
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal