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Description
HyperHelp is an innovative chat solution that utilizes AI to transform your pre-existing content into precise and branded interactions. By directing it towards your website, documentation, or support center, HyperHelp conducts a thorough crawl of your pages, indexing them using a hybrid search approach. This method integrates both keyword and vector retrieval, ensuring that users receive accurate answers rather than just similar responses.
Each response includes a citation to the source page, enabling users to verify the information and explore further. If a query falls outside the scope of your content, the bot refrains from fabricating answers, thus eliminating any potential misinformation. Additionally, a built-in lead capture feature allows for the collection of contact details directly within the chat interface during moments of peak interest, enhancing the conversion rates of your documentation and support traffic.
Setting up HyperHelp is a remarkably quick process, taking only minutes rather than months; simply provide a URL, tailor the widget to align with your brand, and insert one embed code on any desired page. The widget is completely customizable to reflect your brand identity, making it an ideal solution for businesses aiming to enhance customer engagement.
Description
A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
LiveChat
Pricing Details
$39/month
Free Trial
Free Version
Pricing Details
$39 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HyperHelp AI
Founded
2026
Country
Germany
Website
www.hyperhelp.ai
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
knowledgebase.ai
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal