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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Description

TestCone is a powerful LMS platform. It provides a single-stop solution for schools, colleges, training companies, independent trainers and educators, students, parents, students, and other stakeholders. TestCone has tools and workflows to manage instructor-led/online training courses, proctored/un-proctored student/employee/standardized testing, campus recruitment, employee hiring, self-learning, and much more. --Offering online/live/Zoom modular courses --Upload/configure/use SCORM/x API courses Create your own instructor-led online courses. --Market courses via the included portal --Evaluate - Quizzes/proctored tests/surveys --Built in engine for short answers, essays, and quizzes with bulk upload facility. •Upload templates and generate participant certificates --Discussion threads and chat. --Leaderboard with configurable criteria --Monetize your Quiz Bundles and Courses Manage invitations using custom templates and emails For direct payments, Stripe and Paypal have been integrated

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zoom

Integrations

Zoom

Pricing Details

$200 per user, per year
Free Trial
Free Version

Pricing Details

$0/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Vendor Details

Company Name

Sublime Enterprises LLC

Founded

2014

Country

United States

Website

testcone.com

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

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