Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
PROLab is a comprehensive software solution designed for the planning, organization, execution, and analysis of interlaboratory studies. It serves dual purposes: conducting proficiency tests to evaluate laboratory performance, in line with ISO 13528 standards, and facilitating collaborative studies that validate analytical methods, adhering to ISO 5725: 1‐6. This software is specifically equipped with features that fulfill the quality management and assurance standards outlined in ISO/IEC 17043 for proficiency testing providers. The validation process is thorough, incorporating both automated procedures and manual checks to guarantee the accuracy of reports, computations, and visual data presentations. Additionally, PROLab aligns with the statistical evaluation standards set forth in relevant guidelines, ensuring that data analysis meets required criteria. It also offers tools that aid in assessing laboratory performance across various proficiency testing rounds. Furthermore, the software allows for user-friendly data entry and management, with a versatile data import module simplifying the process. This flexibility enhances the overall efficiency and effectiveness of laboratory studies.
API Access
Has API
API Access
Has API
Integrations
Microsoft Excel
Pricing Details
$200 per user, per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
QuoData
Country
Germany
Website
www.quodata.de/content/prolab-software-interlaboratory-studies-quodata-gmbh
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management