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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Description

PROLab is a comprehensive software solution designed for the planning, organization, execution, and analysis of interlaboratory studies. It serves dual purposes: conducting proficiency tests to evaluate laboratory performance, in line with ISO 13528 standards, and facilitating collaborative studies that validate analytical methods, adhering to ISO 5725: 1‐6. This software is specifically equipped with features that fulfill the quality management and assurance standards outlined in ISO/IEC 17043 for proficiency testing providers. The validation process is thorough, incorporating both automated procedures and manual checks to guarantee the accuracy of reports, computations, and visual data presentations. Additionally, PROLab aligns with the statistical evaluation standards set forth in relevant guidelines, ensuring that data analysis meets required criteria. It also offers tools that aid in assessing laboratory performance across various proficiency testing rounds. Furthermore, the software allows for user-friendly data entry and management, with a versatile data import module simplifying the process. This flexibility enhances the overall efficiency and effectiveness of laboratory studies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel

Integrations

Microsoft Excel

Pricing Details

$200 per user, per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Vendor Details

Company Name

QuoData

Country

Germany

Website

www.quodata.de/content/prolab-software-interlaboratory-studies-quodata-gmbh

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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