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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Description

Transform feedback and operational metrics into practical insights. Gather feedback, evaluate, compare, and implement these actionable insights effectively. More than 9 million surveys, forms, and sensory evaluations have been conducted across various sectors. This spans Customer Experience, Employee Engagement, and Patient Experience. Remove uncertainty by pinpointing issues and executing necessary corrective measures. Address Compliance, Risk Assessment, Audits, and additional areas. Consistently gather data to swiftly recognize and resolve safety and compliance challenges. Utilize sensory evaluation ballots to enhance data collection and analytics specifically for the Food, Beverage, and Consumer Goods industries. By leveraging these insights, organizations can drive improvement and foster a culture of continuous enhancement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Remark Classic OMR

Integrations

Remark Classic OMR

Pricing Details

$200 per user, per year
Free Trial
Free Version

Pricing Details

$95.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Vendor Details

Company Name

Opinionmeter

Founded

1991

Country

United States

Website

www.opinionmeter.com

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Inspeech Reviews

Inspeech

Inconcert

Alternatives

TrulySecure Reviews

TrulySecure

Sensory
OptiOp Reviews

OptiOp

At the touch of a button
SensoryPro Reviews

SensoryPro

Opinionmeter
TelStrat QM Reviews

TelStrat QM

Serenova