Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
Are you in search of innovative and acknowledged strategies to enhance the management, productivity, performance, and profitability of your organization? By documenting your challenges and examining them closely, you can develop concrete and sustainable solutions systematically, leading to improved efficiency and performance. Our structured, customizable, and integrated software solutions are designed specifically for this purpose. With a focus on operational excellence, quality, compliance, and continuous improvement, we utilize the well-established "Plan - Do - Check - Act (PDCA)" methodology to ensure effective management of all activities. For over two decades, IsoVision has collaborated closely with clients to introduce new modules and features that align the software with their evolving needs. Throughout the year, we remain committed to prioritizing client feedback, integrating their requests into the software as part of our regular updates, ensuring that our solutions continuously evolve to meet the demands of the market. This dedication to our clients fosters a partnership that enhances both their operational success and our software’s capabilities.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$200 per user, per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
IsoVision
Founded
2000
Country
Canada
Website
www.isovision.com
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management