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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We specialize in crafting solutions that resonate with both customers and employees alike. Collaborating with businesses and startups, we create innovative, future-ready strategies that lead the way in thought leadership. Hubfly assisted a startup by guiding them through the ideation, design, and development phases of a B2C mobile application. Our focus includes streamlining administration and compliance processes for Microsoft 365, while automating the on-field quality monitoring for a foundry, which successfully reduced rejection rates by 7%. Additionally, we enhance internal communication and boost employee engagement through Hubfly's intranet solution tailored for SharePoint and Office 365. For those aiming to establish SharePoint within their organization or seeking to implement best practices for its effective use, our skilled team is ready to assist you in defining your information architecture, managing user permissions, and ensuring a successful rollout. By leveraging SharePoint, you can transform it into a central portal for employees, facilitating collaboration, communication, and ultimately, adding meaningful value to your organization’s operations. With our expertise, your company can unlock the full potential of SharePoint and create a more connected workplace.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft Power BI
Microsoft SharePoint
Facebook
Microsoft OneDrive
Microsoft Power Apps
Microsoft Teams
X (Twitter)

Integrations

Microsoft 365
Microsoft Power BI
Microsoft SharePoint
Facebook
Microsoft OneDrive
Microsoft Power Apps
Microsoft Teams
X (Twitter)

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

$15 per user per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hubfly

Founded

2016

Country

United States

Website

www.hubfly.com

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

Social Networking

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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