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Average Ratings 0 Ratings
Description
We specialize in crafting solutions that resonate with both customers and employees alike. Collaborating with businesses and startups, we create innovative, future-ready strategies that lead the way in thought leadership. Hubfly assisted a startup by guiding them through the ideation, design, and development phases of a B2C mobile application. Our focus includes streamlining administration and compliance processes for Microsoft 365, while automating the on-field quality monitoring for a foundry, which successfully reduced rejection rates by 7%. Additionally, we enhance internal communication and boost employee engagement through Hubfly's intranet solution tailored for SharePoint and Office 365. For those aiming to establish SharePoint within their organization or seeking to implement best practices for its effective use, our skilled team is ready to assist you in defining your information architecture, managing user permissions, and ensuring a successful rollout. By leveraging SharePoint, you can transform it into a central portal for employees, facilitating collaboration, communication, and ultimately, adding meaningful value to your organization’s operations. With our expertise, your company can unlock the full potential of SharePoint and create a more connected workplace.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Power BI
Microsoft SharePoint
Facebook
Microsoft OneDrive
Microsoft Power Apps
Microsoft Teams
X (Twitter)
Integrations
Microsoft 365
Microsoft Power BI
Microsoft SharePoint
Facebook
Microsoft OneDrive
Microsoft Power Apps
Microsoft Teams
X (Twitter)
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
$15 per user per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hubfly
Founded
2016
Country
United States
Website
www.hubfly.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Social Networking
Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management