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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The Simple Message Notification (SMN) system allows for the dissemination of messages to various recipients, including email addresses, phone numbers, and HTTP/HTTPS servers, facilitating smooth communication between cloud services while minimizing system complexity. It boasts three user-friendly APIs for creating topics, managing subscriptions, and publishing messages effectively. By storing messages across multiple data centers, it ensures high availability and reliability. In the event of a message delivery failure, the system will cache the unsuccessful message and attempt to resend it. With the capability to deliver messages to subscribers via different protocols through a single messaging request, it streamlines operations. Additionally, data is compartmentalized by topic, preventing unauthorized access to message queues and enhancing security. This system allows for seamless integration of messages with other cloud services, promoting decoupling and guaranteeing reliability, as failures in one service won't impact others. Furthermore, it connects various cloud services and automatically triggers their functions through the transmitted messages, thus optimizing overall efficiency and performance. Ultimately, SMN serves as a robust solution for managing communications in a flexible and secure manner.

Description

The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Huawei Cloud
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Huawei Cloud
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/smn.html

Vendor Details

Company Name

WEBTEXT

Founded

2007

Country

Ireland

Website

webtext.com

Product Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Alternatives

Alternatives

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