Hotjar Reviews

Hotjar

4.8 out of 5 stars

Average Ratings 6 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Description

Gain a deeper insight into your website's user experience without being overwhelmed by data. While traditional web analytics tools focus on traffic metrics, they fail to capture the true actions of your users—this is where Hotjar comes into play. Monitor key indicators like Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC) to gain a clearer understanding of user sentiment. Remove the uncertainty by utilizing Session Recordings to observe how individuals interact with your platform, allowing you to empathize with their challenges. By analyzing user behavior and posing the right questions at crucial moments, you can enhance engagement. Hotjar seamlessly integrates with most popular platforms, making it easy to visualize user actions. This visual representation of clicks, taps, and scrolling provides invaluable insights into user motivations and preferences. Furthermore, by viewing recordings of actual visitor interactions, you can accurately identify areas for improvement and better cater to your audience's needs. Ultimately, Hotjar empowers you to create a more user-centered experience.

Description

Average users from the United States will record themselves using your app or site and give their first impressions. By receiving honest reviews from your target market, you'll be able "see what they see". In less than one minute, most users will decide if they will continue to search for another site. UserBob's quick, unmoderated tests will help you determine if your app or site is making the right first impression. If your site is making a great first impression, but users aren’t converting, you should run longer tests asking users to complete a task. This will expose any usability issues. Optimizing your conversion rate will be possible by eliminating what frustrates users. UserBob allows users to test your app or website. You present a scenario to the users and give them an assignment to complete. Users will record a screen shot and give feedback while they use your app or site.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Checkout X Yes 
Complianz Yes 
CookieYes Yes 
Hello Customer Yes 
HubSpot Customer Platform Yes 
Joomla! Yes 
Nekton.ai Yes 
Optimizely One Yes 
Phonesites Yes 
Smarty Software Yes 
Social&Loyal Yes 
Stackpile Yes 
Stackreaction Yes 
VENMATE Yes 
VEVS Car Rental Software Yes 
Versori Yes 
WeWeb Yes 
Workers by Delos Yes 
Wplino Yes 
huminos Yes 

Integrations

Checkout X No 
Complianz No 
CookieYes No 
Hello Customer No 
HubSpot Customer Platform No 
Joomla! No 
Nekton.ai No 
Optimizely One No 
Phonesites No 
Smarty Software No 
Social&Loyal No 
Stackpile No 
Stackreaction No 
VENMATE No 
VEVS Car Rental Software No 
Versori No 
WeWeb No 
Workers by Delos No 
Wplino No 
huminos No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$1 per video
$1 per test participant per minute. Add one dollar for mobile web tests and two dollars for mobile app tests.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hotjar

Founded

2014

Country

Malta

Website

www.hotjar.com

Vendor Details

Company Name

UserBob

Founded

2014

Country

United States

Website

userbob.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools Yes 
Video Feedback Yes 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback Yes 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Heatmap

Behavioral Mapping Yes 
Dashboard Yes 
Dynamic Maps Yes 
Element Analytics Yes 
Embeddable Maps No 
For Sales No 
For Science No 
Radial Mapping No 
Territorial Mapping No 
Website Analytics Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping Yes 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

Session Replay

Eye Tracking Yes 
Form Analytics Yes 
Heatmaps Yes 
Mouse Tracking Yes 
Optimization Tools Yes 
Session Recording Yes 
Surveys Yes 
User Experience Analysis Yes 
User Feedback Yes 
Visitor Segmentation Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps Yes 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Web Analytics

Campaign Management No 
Conversion Tracking No 
Form Analytics Yes 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

Website Optimization Tools

Competitor Analysis No 
Content Management No 
Keyword Research Tools No 
Link Management No 
Performance Metrics Yes 
Problem Area Alerts Yes 

Product Features

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting Yes 
Heatmaps No 
Impression Testing Yes 
Mobile Testing Yes 
Moderated Usability Testing No 
Prototype Testing Yes 
Quantitative Metrics No 
Remote User Testing Yes 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription Yes 

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