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ease
features
design
support

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Description

Transform every email into a chance for feedback by incorporating 'Smileys' in your team's email signatures or by soliciting feedback when necessary. Hively's smileys provide a fun and approachable way for customers to share their thoughts with a simple click. By integrating the Hively snippet into your email signature or sending direct feedback requests through Hively, you can gather insights effortlessly and cost-effectively. Whether you use Outlook, Gmail, Yahoo, or platforms like Zendesk, Desk, Helpscout, and Salesforce, Hively seamlessly fits into any email client, CRM, or ticketing system you have in place. Understanding that you can only value what you measure, Hively equips you with the necessary tools to translate customer feedback into a clear understanding of both their needs and your team's effectiveness. The Leaderboard feature allows you to quickly identify your highest performing team members, while benchmarks provide insights into your overall performance, and an advanced reporting tool offers the ability to delve into the specifics. Additionally, email summaries and notifications ensure that you remain informed about all feedback received, enabling you to continuously improve your approach. By utilizing Hively, you create a culture of open communication and consistent enhancement within your organization.

Description

Matter launches Feedback Friday every week, creating an opportunity for your team to engage in meaningful feedback exchanges. This event allows team members to publicly acknowledge each other through Kudos on platforms like Slack or Microsoft Teams, fostering a culture of appreciation and support. As team members react and express their gratitude, the atmosphere of collaboration becomes even more pronounced. Enhance team involvement by utilizing integrated Slack reminders, tracking feedback streaks, and providing insightful recaps. Begin with Kudos and elevate your team's capabilities through skill-focused surveys and ongoing feedback mechanisms. With Matter, you can easily implement regular feedback sessions throughout the year, selecting from over 30 professional skills to assess and improve upon consistently. Additionally, you can utilize a personalized feedback link to collect insights via text, email, or Slack, all without the need for sign-ups. Make feedback a seamless part of your team’s routine to encourage continuous growth and development.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CodeTwo Email Signatures 365
Desktop.com
Microsoft Teams
Slack

Integrations

CodeTwo Email Signatures 365
Desktop.com
Microsoft Teams
Slack

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

$4 per seat per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hively

Country

United States

Website

teamhively.com

Vendor Details

Company Name

Matter

Founded

2017

Country

United States

Website

matterapp.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Product Features

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Alternatives

Loopline Reviews

Loopline

Loopline Systems

Alternatives