Average Ratings 49 Ratings
Average Ratings 1 Rating
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
VNC®, Connect is screen-sharing software that allows you to connect to any remote computer around the world, view its screen in real time, and take control of the system as if you were sitting right in front.
API Access
Has API
No
API Access
Has API
No
Integrations
Incident IQ
No
Kasm Workspaces
No
OculiX
No
ThreatAware
No
Integrations
Incident IQ
Yes
Kasm Workspaces
Yes
OculiX
Yes
ThreatAware
Yes
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
$40 per user per year
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
RealVNC
Country
United Kingdom
Website
www.realvnc.com/en/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
No
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
Yes
Remote Wake
No
User Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No