Average Ratings 48 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Skippr is a real-time AI assistant that can see, communicate, and interact with software to facilitate the onboarding, activation, and support of users instantly. It integrates seamlessly with a product through just two lines of code, providing each user with a voice agent that responds to inquiries contextually, offers tailored walkthroughs, and performs tasks without necessitating any major system overhauls or data migrations. By continuously scanning the application and its knowledge database, Skippr ensures that its information is always up-to-date, remaining aligned with the latest product developments. During interactive voice and screen sessions, it customizes its approach based on the user's specific needs and objectives, instead of offering a one-size-fits-all experience. With its Click-for-you feature, it can take the reins on the pointer to fill out forms or navigate multi-screen tasks while keeping the user engaged in the process. Additionally, its direct API and MCP integrations enable it to execute functions more swiftly than traditional UI-only agents. Teams have the flexibility to set up various communication methods, such as push-to-talk, voice-only interactions, in-app messaging, guided tutorials, spontaneous support, and on-screen annotations, enhancing overall user engagement and support efficiency. This adaptability makes Skippr an invaluable tool for improving user experiences and increasing operational productivity.
API Access
Has API
API Access
Has API
Integrations
Model Context Protocol (MCP)
Skippr Mentor
Pricing Details
$0
Free Trial
Free Version
Pricing Details
$149 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
Skippr
Founded
2023
Country
United Kingdom
Website
www.skippr.ai/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback