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Description
Hosted knowledge base software for creating a private or public knowledge base.
You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it.
HelpSite offers you...
Support site with FAQs and knowledge base.
It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need.
Smart contact form that automatically suggests articles as the user types.
Users receive their questions faster and support agents are able to save time.
An admin interface that is super easy to use to create knowledge base articles quickly and easily.
Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.
Description
Malcolm! This is a collection of web-based tools that allow you to interact with your users.
Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates.
Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content.
We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options.
If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice.
Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.
API Access
Has API
API Access
Has API
Integrations
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Integrations
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Pricing Details
$14.99/month
Free Trial
Free Version
Pricing Details
£30.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpSite
Founded
2014
Country
United States
Website
helpsite.com
Vendor Details
Company Name
Acknowledgement
Founded
2003
Country
United Kingdom
Website
malcolm.app
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Online Form Builders
Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search