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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

tenfold is an efficient, no-code Identity Governance & Administration (IGA) solution that simplifies the management of IT access and privileges. Designed for rapid deployment with its off-the-shelf plugins, tenfold helps organizations avoid long and costly setup processes, enabling full operational functionality in just weeks. The platform empowers businesses to manage user access with features like user lifecycle management, role-based access, and end-user self-service. It also includes essential tools for managing data access governance, user access reviews, and approval workflows. With tenfold, organizations can gain full control over IT privileges, mitigate access risks, and ensure the right people have secure access to the right resources at all times. The solution supports separation of duties to enhance security and compliance, allowing businesses to reduce risks while improving operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk Yes 
Active Directory No 
Chaport Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
HubSpot Customer Platform Yes 
Jira No 
ManageEngine ServiceDesk Plus No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Exchange No 
Personio No 
Quriobot Yes 
SAP SuccessFactors No 
Workday HCM No 
Zimbra No 

Integrations

Abhisi Help Desk No 
Active Directory Yes 
Chaport No 
Crisp No 
Customerly No 
Dashly No 
Facebook Messenger No 
Freshchat No 
HubSpot Customer Platform No 
Jira Yes 
ManageEngine ServiceDesk Plus Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Exchange Yes 
Personio Yes 
Quriobot No 
SAP SuccessFactors Yes 
Workday HCM Yes 
Zimbra Yes 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

$.09/managed identity/month
Cost per user depends on total subscription size. Minimum subscription of 100 users.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

tenfold

Country

Austria

Website

tenfold-security.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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