Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
tenfold is an efficient, no-code Identity Governance & Administration (IGA) solution that simplifies the management of IT access and privileges. Designed for rapid deployment with its off-the-shelf plugins, tenfold helps organizations avoid long and costly setup processes, enabling full operational functionality in just weeks. The platform empowers businesses to manage user access with features like user lifecycle management, role-based access, and end-user self-service. It also includes essential tools for managing data access governance, user access reviews, and approval workflows. With tenfold, organizations can gain full control over IT privileges, mitigate access risks, and ensure the right people have secure access to the right resources at all times. The solution supports separation of duties to enhance security and compliance, allowing businesses to reduce risks while improving operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Abhisi Help Desk
Yes
Active Directory
No
Chaport
Yes
Crisp
Yes
Customerly
Yes
Dashly
Yes
Facebook Messenger
Yes
Freshchat
Yes
HubSpot Customer Platform
Yes
Jira
No
Integrations
Abhisi Help Desk
No
Active Directory
Yes
Chaport
No
Crisp
No
Customerly
No
Dashly
No
Facebook Messenger
No
Freshchat
No
HubSpot Customer Platform
No
Jira
Yes
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Pricing Details
$.09/managed identity/month
Cost per user depends on total subscription size. Minimum subscription of 100 users.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
tenfold
Country
Austria
Website
tenfold-security.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No