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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
The IRIS suite offers robust military messaging and interoperability features straight from the shelf. Transforming the landscape of military communication, this suite leverages a variety of commercial off-the-shelf (COTS) software solutions that have been instrumental in modern defense forces. Deployed by numerous NATO allies, the IRIS suite has demonstrated its effectiveness in real combat situations, aligning with the requirements of today's battlefield. It encompasses every facet of military messaging, including the management and upkeep of standards as well as the creation and dissemination of military communications. Supporting multiple Message Text Formats (MTF) and binary standards, the IRIS suite stands as a versatile and adaptable tool for military personnel, ensuring strong messaging capabilities and interoperability right out of the box. Furthermore, its effortless integration with widely-used applications like Microsoft Office allows users to easily draft, modify, and transmit military messages, enhancing operational efficiency. This combination of functionality and accessibility makes the IRIS suite an invaluable asset for defense communications.
API Access
Has API
API Access
Has API
Integrations
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gist
Groove
Integrations
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gist
Groove
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Systematic Defence
Founded
1985
Country
Denmark
Website
systematic.com/en-gb/industries/defence/products/iris-suite/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management