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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

Retailers and consumer packaged goods (CPG) suppliers require the expertise to effectively oversee their product availability and sales, aiming to enhance returns on investment and boost profits. For years, these stakeholders have sought the ideal shelf configuration: one that perfectly aligns with consumer demand, ensuring the right product is available in the right place, at the right time, and for the right price. This concept is central to achieving a seamless shopping experience. Nevertheless, CPG manufacturers and retailers encounter considerable obstacles in ensuring every shelf, including digital platforms, is fully stocked. To truly harness the value of point-of-sale (POS) and inventory data, CPG manufacturers must swiftly convert this information into actionable insights that can substantially elevate sales and enhance customer satisfaction, which in turn leads to greater profitability. Fulfilling this ambition requires not only strategic planning but also innovative solutions to address the complexities of modern retail.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk Yes 
Chaport Yes 
Chatra Yes 
Continually Yes 
Crisp Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
Gist Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Kayako Yes 
Quriobot Yes 
Wix Answers Yes 
Zendesk Yes 
tawk.to Yes 

Integrations

Abhisi Help Desk No 
Chaport No 
Chatra No 
Continually No 
Crisp No 
Dashly No 
Facebook Messenger No 
Freshchat No 
Gist No 
Gorgias No 
Help Scout No 
HelpCrunch No 
HubSpot Customer Platform No 
Intercom No 
Kayako No 
Quriobot No 
Wix Answers No 
Zendesk No 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

Retail Solutions

Founded

2003

Country

United States

Website

www.retailsolutions.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

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