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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
The Detection and Monitoring Hub, a product by PwC, enhances your previous investments by swiftly uncovering compliance insights like fraud and corruption while adapting based on monitoring outcomes. By focusing on high-risk activities in dynamic markets, it enables you to better allocate resources using advanced analytics and machine learning techniques. With established frameworks, rules, and processes, your teams can ensure consistent recommendations across all risk and compliance initiatives. This solution streamlines operations into one cohesive system, improves alert management, and minimizes false positives, effectively lowering the costs associated with risk management and compliance. Utilizing cutting-edge algorithms and artificial intelligence, combined with our unparalleled industry expertise, we enhance the speed and precision of risk detection. The Detection and Monitoring Hub integrates data, systems, and processes to create a singular, reliable source of information. Designed for quick deployment, it ensures you can rapidly transition from planning to action without delay. This efficiency not only saves time but also allows your organization to respond proactively to emerging risks.
API Access
Has API
API Access
Has API
Integrations
Chatra
Continually
Crisp
Customerly
Dashly
Drift
Facebook Messenger
Freshdesk
Gist
Gorgias
Integrations
Chatra
Continually
Crisp
Customerly
Dashly
Drift
Facebook Messenger
Freshdesk
Gist
Gorgias
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
PwC
Founded
1998
Country
United Kingdom
Website
www.pwc.com/us/en/products/detection-and-monitoring-hub.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
