Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Establish trust, clarity, and safety through a unified platform designed for businesses eager to modernize and streamline their risk management processes. This top-tier solution integrates Orbit Intelligence, Orbit Diligence, and Orbit Security, catering to diverse organizational needs. Orbit Intelligence provides a comprehensive view of your risk environment, offering insights gathered from various facets of the platform. It consolidates risk evaluations, relevant data, and news pertaining to your collection of monitored entities. By automating due diligence questionnaires (DDQ) and requests for information (RFI), you can address a myriad of scenarios while optimizing resource allocation. With access to a repository of pre-prepared questionnaires and risk frameworks, your team will save time and effort. Additionally, Orbit Security Ratings present a robust, automated method for consistently assessing the cyber security stance of both your organization and its essential third-party partners, utilizing analytics driven by data to bolster the safety of your operational ecosystem. This comprehensive approach not only enhances security but also promotes a proactive stance in risk management.
API Access
Has API
No
API Access
Has API
No
Integrations
Chaport
Yes
Chatra
Yes
Crisp
Yes
Customerly
Yes
Dashly
Yes
Drift
Yes
Freshchat
Yes
Freshdesk
Yes
Gist
Yes
Gorgias
Yes
Integrations
Chaport
No
Chatra
No
Crisp
No
Customerly
No
Dashly
No
Drift
No
Freshchat
No
Freshdesk
No
Gist
No
Gorgias
No
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Thomas Murray
Founded
1996
Country
United Kingdom
Website
thomasmurray.com/platform/orbit-risk
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No