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support

Average Ratings 0 Ratings

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design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

Establish trust, clarity, and safety through a unified platform designed for businesses eager to modernize and streamline their risk management processes. This top-tier solution integrates Orbit Intelligence, Orbit Diligence, and Orbit Security, catering to diverse organizational needs. Orbit Intelligence provides a comprehensive view of your risk environment, offering insights gathered from various facets of the platform. It consolidates risk evaluations, relevant data, and news pertaining to your collection of monitored entities. By automating due diligence questionnaires (DDQ) and requests for information (RFI), you can address a myriad of scenarios while optimizing resource allocation. With access to a repository of pre-prepared questionnaires and risk frameworks, your team will save time and effort. Additionally, Orbit Security Ratings present a robust, automated method for consistently assessing the cyber security stance of both your organization and its essential third-party partners, utilizing analytics driven by data to bolster the safety of your operational ecosystem. This comprehensive approach not only enhances security but also promotes a proactive stance in risk management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chaport Yes 
Chatra Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Drift Yes 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
Intercom Yes 
Kayako Yes 
Quriobot Yes 
Wix Answers Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Integrations

Chaport No 
Chatra No 
Crisp No 
Customerly No 
Dashly No 
Drift No 
Freshchat No 
Freshdesk No 
Gist No 
Gorgias No 
Help Scout No 
HelpCrunch No 
Intercom No 
Kayako No 
Quriobot No 
Wix Answers No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

Thomas Murray

Founded

1996

Country

United Kingdom

Website

thomasmurray.com/platform/orbit-risk

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

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