Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

Add your product to the cart to enhance online sales. Create direct links from your product pages to your chosen retailers, allowing for multiple options per product or just highlighting your favorites. Facilitate customer access to the nearest physical location, enabling immediate purchases at local stores. Whether it's a click & collect option or a simple walk-in, our support for your physical retail channels is comprehensive. Monitor the performance of retailers and track click-to-buy conversion rates across your full inventory. We manage all the direct links and ongoing updates for you. Relax and let our product spider handle the heavy lifting while you focus on other business aspects. This seamless integration not only simplifies the shopping experience but also enhances customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk Yes 
BigCommerce No 
Chaport Yes 
Chatra Yes 
Commerce Vision No 
Continually Yes 
Dashly Yes 
Drift Yes 
Facebook Messenger Yes 
Freshdesk Yes 
Gorgias Yes 
HelpCrunch Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Kayako Yes 
Magento No 
Shopify No 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Integrations

Abhisi Help Desk No 
BigCommerce Yes 
Chaport No 
Chatra No 
Commerce Vision Yes 
Continually No 
Dashly No 
Drift No 
Facebook Messenger No 
Freshdesk No 
Gorgias No 
HelpCrunch No 
HubSpot Customer Platform No 
Intercom No 
Kayako No 
Magento Yes 
Shopify Yes 
Zendesk No 
Zoho Desk No 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

$749 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

Nextchannel

Country

Australia

Website

www.nextchannel.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Store Locator

Analytics No 
Automatic Location Detection No 
Directions No 
Distance Calculation No 
Event Promotions No 
Mapping No 
Product Search Filtering No 
Promotions / Coupons No 
Search No 
White Label No 

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