Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Add your product to the cart to enhance online sales. Create direct links from your product pages to your chosen retailers, allowing for multiple options per product or just highlighting your favorites. Facilitate customer access to the nearest physical location, enabling immediate purchases at local stores. Whether it's a click & collect option or a simple walk-in, our support for your physical retail channels is comprehensive. Monitor the performance of retailers and track click-to-buy conversion rates across your full inventory. We manage all the direct links and ongoing updates for you. Relax and let our product spider handle the heavy lifting while you focus on other business aspects. This seamless integration not only simplifies the shopping experience but also enhances customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Abhisi Help Desk
Yes
BigCommerce
No
Chaport
Yes
Chatra
Yes
Commerce Vision
No
Continually
Yes
Dashly
Yes
Drift
Yes
Facebook Messenger
Yes
Freshdesk
Yes
Integrations
Abhisi Help Desk
No
BigCommerce
Yes
Chaport
No
Chatra
No
Commerce Vision
Yes
Continually
No
Dashly
No
Drift
No
Facebook Messenger
No
Freshdesk
No
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Pricing Details
$749 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Nextchannel
Country
Australia
Website
www.nextchannel.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
Store Locator
Analytics
No
Automatic Location Detection
No
Directions
No
Distance Calculation
No
Event Promotions
No
Mapping
No
Product Search Filtering
No
Promotions / Coupons
No
Search
No
White Label
No