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Description
StaffMap 4 introduces a variety of innovative features and improvements, including the ability to import Desks and Assets, a REST API, synchronization with Azure AD, SQL Server Database integration, Annotations, part-time desk assignments, and the representation of Assets and Desks on Maps, along with enhanced themes, among others. For a comprehensive list of enhancements, simply click the 'More Info' button below. If your organization utilizes on-premise servers or has specific policies necessitating that software operates within your network's firewall, the self-hosted option may be the ideal solution for you. This self-hosted version allows for seamless integration with your active directory server, unlike the cloud alternative. Choosing the self-hosted option is especially beneficial if you require active directory import or synchronization capabilities. We also offer to host your floor plans, relieving you of the burdens associated with managing your own web server, such as applying service packs and handling upgrades to the latest versions, ultimately streamlining your operations. By opting for our hosting service, you can focus on your core business activities while we take care of your software needs.
Description
Effective Knowledge Management significantly enhances customer service quality. By resolving customer inquiries promptly, businesses can increase their First Call Resolution rates. Providing live updates ensures that all team members are informed about current issues in real-time. Call Scripting serves as a helpful guide during customer interactions. Tapping into your Enterprise's knowledge can reveal invaluable insights. It is essential to leverage the expertise of subject matter experts within your organization. Facilitating seamless collaboration among team members is crucial for success. SMART analytics enable you to monitor and refine your knowledge management processes for optimal performance. LearnLode is a self-deployable SaaS solution designed for ease of use. Every resource can be quickly created and managed by your team lead or Operations Manager, allowing for swift initiation without any setup or integration fees. Effective Knowledge Management is an indispensable resource for enhancing customer service in contact centers. By equipping agents with a robust knowledge base and decision support tools, they can deliver exceptional results, ultimately improving customer satisfaction and loyalty. This empowers organizations to not only meet but exceed customer expectations consistently.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16.95 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Browse Lab
Founded
2003
Country
Canada
Website
www.browselab.com
Vendor Details
Company Name
LearnLode
Website
www.learnlode.com
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal