Compare Help Scout vs. Helply in 2026

Helply

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Average Ratings 12 Ratings

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Description

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

Description

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies handle more customers with the team they already have. Sender.net handles about 4,000 conversations a month and resolves 71% end to end. Covidence resolves 64% of support end to end with zero drop in accuracy. Proposify sees about 220 fewer tickets a month reach its team. One workspace holds the shared inbox, live chat, knowledge base, analytics, customer records and workflows. Support Agent answers customers on every channel. Assist Agent drafts replies and takes the actions a rep approves. Background Agents flag churn risk, feature requests and knowledge gaps. Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six. Every plan includes unlimited users, and AI work is billed in credits. Helply is SOC 2 Type II and GDPR compliant.

API Access

Has API Yes

API Access

Has API Yes

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Screenshots View All

Integrations

HubSpot CRM Yes

Jira Yes

Slack Yes

Zapier Yes

5X Yes

AccessOwl Yes

Campaign Monitor Yes

Chargebee No

Commerce7 Yes

CorralData Yes

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Explore All 172 Integrations

Integrations

HubSpot CRM Yes

Jira Yes

Slack Yes

Zapier Yes

5X No

AccessOwl No

Campaign Monitor No

Chargebee Yes

Commerce7 No

CorralData No

Show More Integrations

Explore All 13 Integrations

Pricing Details

$10.00/month/user

Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month

Free Trial Yes

Free Version No

Pricing Details

$49 per month

Plans from $49 a month. Unlimited users on every plan. AI work is billed in credits by complexity, in monthly blocks from 500 to 32,000 credits. 15% off annual billing. 14-day free trial with 1,000 credits, no card required.

Free Trial Yes

Free Version No