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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

An intuitive and robust platform designed to streamline service routines and efficiently handle orders at your repair shop, allowing you to focus on expanding your business. Build a tailored customer database that tracks all ticket histories and purchases, and keep important notes while sending timely notifications. You can assign tasks to employees, set ticket statuses, and add services and products, ensuring a smooth payment process. Invoices can be printed with ease, and you’ll have a clear overview of all your expenses and income, giving you precise insights into your earnings. All new features and updates are provided at no additional cost, distinguishing us from other applications that impose premium or budget plans filled with limitations. HelloClient stands out with no restrictions on users or tickets, meaning you won't incur extra charges for adding new users; you simply pay based on the number of locations you operate. Your data remains secure and accessible even in the event of overdue payments, as we prioritize robust protection and regular backups, ensuring your information is always safeguarded. Furthermore, this user-friendly platform empowers you to enhance your operational efficiency and drive growth in your repair business.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps
Confluence
DeepL
Facebook Messenger
Flowlu
Google Translate
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Skype
Slack
Stackreaction
Telegram
Viber
WeChat
WordPress
X (Twitter)

Integrations

Azure DevOps
Confluence
DeepL
Facebook Messenger
Flowlu
Google Translate
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Skype
Slack
Stackreaction
Telegram
Viber
WeChat
WordPress
X (Twitter)

Pricing Details

$9 per location per month
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HelloClient

Founded

2017

Country

United Kingdom

Website

helloclient.io

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Repair Shop

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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